We do not provide refunds or exchanges on items if you simply change you mind. We will gladly refund, exchange or provide credit if the product you receive is faulty, has been grossly misrepresented or damaged whilst in transit provided you do the following: 

1) You must notify us of the problem immediately via email/phone within 7 days of receipt of items. 

2) We must receive the item/s within 7 days of contact from yourself. 

3) We will not issue refunds, exchanges or store credits until the item is returned to us. 

4) Returns will not be accepted if the above time line is not met.  

5) We check all orders for quality prior to sending, and we pack carefully to minimise damage in transit.  

6) Returned goods are sent back at your cost, any refunds authorised will not include postage costs, and will incur a 10% restocking fee.  

7) Damaged goods are the only exception, in which case you can simply scan and email a photo of the goods and we will either provide a refund or replacement.  

8) We will not provide refunds if returned items are damaged in the post when you return them. We strongly suggest a padded bag, bubble wrap and insurance be utilised. 

9) Incomplete Orders & Unfulfilled Orders; we will contact you straight away if there is any item we are unable to provide. However if your order is incomplete on arrival you must contact us within 7 days of receipt of items.  

10) Non Refundable Items: The following are not refundable, or not accepted for returns; shipping charges, return postage costs, clearance/sale items.